Our Terms and Conditions

Appointment Times: We generally provide arrival estimates of 60 minutes. For example, if your cleaning is scheduled for 9am, you should expect your housekeepers` to arrive sometime between 9-10am.

Lock-Outs: We pride ourselves on the flexibility we provide our customers. With your help, we can accommodate a variety of ways for our housekeepers to enter your home. However, please be advised that a $40 fee will be assessed if our housekeepers arrive for your scheduled cleaning and are unable to clean your home.

Late Cancellations: Any appointment cancelled less than 24 hours prior to the scheduled appointment time will be subject to a $20 cancellation fee.

Lifting: Please be advised, our housekeepers cannot use ladders or move anything heavier than 35 lbs. If you would like us to clean behind large appliances, such as a refrigerator or oven, or pieces of furniture, such as a sofa, please move it prior to the cleaning visit to allow access to the area.

Tips: Although it is not necessary to tip our housekeepers, it is encouraged, and a great way way to say a job well done! Please let us know if you would like us to include your tips in your debit/credit card charges, and we will gladly pass them along to the housekeepers.

Referrals: A great deal of our time and resources are put into recruiting and checking the background and experience of our housekeepers. Part of our service agreement states you agree not to independently hire any past or present Perfect Shine's housekeepers unless you pay our referral fee of $3,000. This amount is due in full immediately upon personal employment of the housekeeper/housekeepers, regardless of whether you use them for a recurring or one-time service.

Breakage and Loss Policy

Perfect Shine Housekeeping's liability limits are set at a maximum of 10 times the cost of the service charge on the day in which the breakage/loss occurred. Notification must be made within 48 hours of service, by email or phone. Once the office receives the notification a form will be sent to you to be filled out. Please note the form needs to be received within 30 days after the incident occurs.

Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.

Key replacement / locksmith fees are paid only if keys are lost or miscoded. There is a $50 per location liability limit.